well after reading the posts regarding Healthcare at Home being taken over, i have been trying to contact them all day regarding my delivery due on the 10 January.

three 25 minute calls of waiting and telling me it's the busy Christmas period i have got no further,

anyone have any suggestions or do i wait it out until the 2nd January after the New Year holiday,

really beginning to feel vunerable now as i would normally have had a phone call confirming my delivery.

Suzanne

Yes their phone number is 0870

Don't think I'm going to get anywhere till Thursday now tried NRAS closed till Thursday also will phone Rheumy Nurse and of course Healthcare

I have two injections left so trying not to panic.

thanks for the info Paul,

i've had a quick look but feel very tired tonight now,

the number for Healthcare is : 0870 333 2834

i feel really upset that i am put in this position, maybe i am stressing to early but by reading the forum i now know there is a problem with them.

if anyone can tell me if they have a normal Landline number i would be very grateful.

thanks,
Suzanne

thought i'd put an update,

got straight through to Healthcare at 8.am. firstly asked about my Prescription and was told they are just waiting on it from the Hospital which is about right thinking about it, i think i would normally hear later in the week but panicked after reading the posts.

i then said people were concerned re deliveries, i was told that a new Company had taken over the deliveries and there had been some hiccups, but these are being resolved now. the reason for the new delivery Company is that they are extending their hours to 8.p.m. instead of 6 p.m. and also Saturday and Sundays.

i also told them of my nightmare of trying to get through yesterday and was told a) because of the holidays period and b) there had been a fault with the line, so i asked for reassurance that the call centre hadn't changed and was told no it's the same.

so really it was my own fault to keep trying yesterday i was being a bit premature,

hope that we go back to normal service soon, but was re-assured that i got through first thing.

Suzanne

P.S. have just received a letter apologising for disruption to deliveries and phone calls

much appreciated Paul,

Suzanne

hi Kathleen,

yes i'm going to email them as well probably Thursday now,

i will also re-check about the delivery being waited on from the Hospital after reading your post,

i am not certain at all that things are going to fall back into place .. think we are going to have to check for now so glad Paul has found us the 01 number,

Suzanne x

I have had wonderful help this morning from NRAS who have been in touch with Healthcare, they are going to post an update from Healthcare hopefully by the end of the day

also been onto my Rheumy Nurse so I know Healthcare have my prescription now and she is going to follow up,

they are not answering the phone same message saying due to the holiday period so it's making life awkward all round at the moment,

just thought I'd put latest news

Suzanne

hi Suzanne

Sorry to hear about your problems with Healthcare at Home. I was down to one cimzia before Xmas, couldn't get through to them then a delivery turned up without a phone call just before Xmas. good job I was in to take the delivery. I have just received a letter explaining that healthcare at home have had problems delivering because of a shortage of drugs and an increase in the number of patients they deliver to. So the demand for deliveries has risen enormously and they have needed a new system installed. There must be so many patients taking anti-tnf drugs now, I don't know what will happen in the future. make the most of your humira.

Best wishes
Rebecca

The alarm bells are ringing loud and clear here - the letter is basically a "whitewash", and though they claim things are sorted since Dec. 24th, that is patently untrue. It`s just a standard letter pleading pressure of work. My problems began long before December.

Kathleen .

As I said in a previous post (can't remember where), I always use Email.
Sorry, but I have NEVER had any communication problems.
Saves me a lot of stress. Anne